About James Dorn

James is President of Dorn Group. Read more about us.

The Benefits of B2B Voice of Audience Research

https://youtu.be/ooDf-362cAU Is your company betting on random anecdotal feedback to make big decisions? When done right, voice of audience research provides the solid [...]

The Benefits of B2B Voice of Audience Research2023-01-24T14:13:19-06:00

Building A Great Through-Channel Customer Experience

https://youtu.be/CG8BDOvt6K0 Is the gap between customer service and customer experience limiting your market share? Customer loyalty isn't dead. It’s just that most industrial [...]

Building A Great Through-Channel Customer Experience2023-01-05T16:28:59-06:00

Building Better Customer Moats

https://youtu.be/-XoRSNbcJwE How can channel partner collaboration increase customer loyalty and share-of-wallet? Watch J Schneider and James Dorn discuss how innovative B2B suppliers and [...]

Building Better Customer Moats2023-01-05T16:29:20-06:00