https://youtu.be/F2MEg4GewHU The 'Distribution Monarchy' is dead. Meet the new boss in the industrial supply channel buying process. Hint: It's neither the supplier, nor [...]
About James DornJames is President of Dorn Group. Read more about us.
https://youtu.be/EktOAeiSjAE Things have changed for distributors, but many suppliers are using the same old playbook. James Dorn, John Gunderson and Jim Perdue discuss [...]
https://youtu.be/ooDf-362cAU Is your company betting on random anecdotal feedback to make big decisions? When done right, voice of audience research provides the solid [...]
https://youtu.be/CG8BDOvt6K0 Is the gap between customer service and customer experience limiting your market share? Customer loyalty isn't dead. It’s just that most industrial [...]
https://youtu.be/-XoRSNbcJwE How can channel partner collaboration increase customer loyalty and share-of-wallet? Watch J Schneider and James Dorn discuss how innovative B2B suppliers and [...]