Building A Great Through-Channel Customer Experience
https://youtu.be/CG8BDOvt6K0 Is the gap between customer service and customer experience limiting your market share? Customer loyalty isn't dead. It’s just that most industrial [...]
Balancing Industrial Channel Partner Relationships
https://youtu.be/hkOWrJaEtuQ Do you think manufacturers today offer distributors more value versus 5 years ago? Here's our take on re-balancing what both sides bring [...]
Rightsizing Innovation for the Enterprise
https://vimeo.com/642864703 J Schneider, managing director of the consulting practice at Dorn Group, answers the questions 'What does innovation mean today?', 'Why is it [...]