Building A Great Through-Channel Customer Experience

https://youtu.be/CG8BDOvt6K0 Is the gap between customer service and customer experience limiting your market share? Customer loyalty isn't dead. It’s just that most industrial [...]

Building A Great Through-Channel Customer Experience2023-01-05T16:28:59-06:00

Balancing Industrial Channel Partner Relationships

https://youtu.be/hkOWrJaEtuQ Do you think manufacturers today offer distributors more value versus 5 years ago? Here's our take on re-balancing what both sides bring [...]

Balancing Industrial Channel Partner Relationships2023-01-05T16:29:44-06:00

Rightsizing Innovation for the Enterprise

https://vimeo.com/642864703 J Schneider, managing director of the consulting practice at Dorn Group, answers the questions 'What does innovation mean today?', 'Why is it [...]

Rightsizing Innovation for the Enterprise2021-11-17T16:49:37-06:00